Here you will find answers to our most common customer questions.
We deliver within Tashkent by courier within 1–3 business days. The cost is calculated at checkout. Orders above 500,000 UZS qualify for free delivery within Tashkent. Shipment to other regions is via transport companies.
We accept Visa, Mastercard, UZCARD and HUMO cards via the Octo payment system, as well as cash on delivery. All transactions are secure.
Yes, within 14 days of receipt. The item must be in its original packaging with tags attached and show no signs of wear. To arrange a return, please contact our support team via Telegram or phone.
All items come directly from TEPLO resident brands. Each product is accompanied by appropriate documentation. If you have any concerns, please contact our support team.
Click "Log in" in the header. You can sign in using your phone number (OTP code), Telegram or a Google account. An account is created automatically on your first login.
After placing your order you will receive a Telegram notification. You can also check your order status under "My Orders" in your account. For any questions, contact our support team.
We reply on Telegram and Instagram. Phone numbers and addresses are listed in the Contacts section. Working hours: daily 10:00–20:00.